Hiring: Client Services Director, Muncie location

APPY NOW: First Choice for Women is looking for a new Client Services Director at our Muncie location. If you are passionate about meeting the needs of our clients and coordinating passionate volunteers, this might be the position for you! A brief description of the job is provided below:

Objectives of the position: As an ambassador of Jesus Christ, the Client Service Director has the responsibility for managing all routine operations of the pregnancy center in a smooth and professional manner. This includes management of center volunteers and the implementation of necessary programs to meet client needs.

Reports to: Executive Director

Supervises: All volunteers in Muncie location, except medical

Status: Full-time

Minimum Qualifications:

● Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord

● Exhibit strong commitment and dedication to the pro-life position and sexual purity

● Agree with and be willing to uphold the Commitment of Care and Competence, Core Values, Statement of Faith, and policies of the center

● Have one year of experience as a professional or volunteer in some ministry capacity

● Have experience in a helping profession in a position requiring management experience

● Exhibit skill in interpersonal communication, public speaking, and problem solving

● Be able to provide spiritual leadership, discipleship, and support to the volunteers

● Be able to carry out responsibilities with little or no supervision

Preferred Qualifications:

• Bachelor’s degree

• Essential Functions:

  I. Administration

  ● Make prayer an integral part of the day-to-day operation of the pregnancy center

  ● Handle routine business calls that don’t require executive assistance

  ● Interact with Executive Director to relate client or staff needs, progress of center, problems, goal-setting, and implementation

  ● Provide monthly and year-end client statistical reports to the Executive Director

  ● Oversee the data entry of client information

  ● Perform the yearly evaluations of volunteers

  ● Work with CS directors to conduct and supervise the orientation of new volunteer

  II. Public Relations

  ● Participate in fundraising events, as requested by Executive Director

  ● Participate in meetings with other organizations related to the needs of clients, as requested by the Executive Director

  ● Continue to seek out & build relationships with collaborative/partnership

  potential organizations

  III. Client Services

  ● Oversee client programs and support services offered by the center

  ● Provide peer coaching and services for clients when staff or volunteers are not available

  ● Maintain and update the referral resources for volunteers and client use

  ● Evaluate, select, and maintain needed educational materials and resources for client use

  ● Lead prayer time at the beginning of each shift

  ● Be available to minister to the needs of the volunteers

  IV. Training

  ● Conduct volunteer training

  ● Assist in recruiting, selecting, and interviewing possible volunteers for the ministry

  ● Provide necessary supervision and implementation of the in-service training

  ● Develop and nurture volunteers

  ● Continuing education & development in client service